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Payment & Shipping & Returns

Best Home Shipping

Payment Methods

All types of payment we’ll accept from our customers

  • Cash

  • Checks

  • Debit cards

  • Credit cards

Shipping & Delivery Policy

We’ll Deliver It To You

Local delivery is available starting at $95 for each order.

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Deliveries are made from 8am-5pm on Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Pick Up In-Store or Curbside

You can skip the shipping fees with free local pickup at 9635 54 ave NW Edmonton. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 business days. We will send you an email when your order is ready along with instructions.

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Our in-store pickup hours are 8am-5pm on Monday to Saturday. Please have your order confirmation email with you when you come.

Return & Exchange Policy

30-Day Return Policy

Best Home understands the importance of choosing the right product for your project. If you are not completely satisfied with your purchase, simply return the merchandise to Best Home within 30 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges.

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For returns after 30 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item.  

If approved, for all returns:

  • All returned merchandise must be undamaged and in unopened boxes.

  • Returns within 30 days of purchase will be processed by the same method of payment from your original purchase.

  • Returns over 30 days from purchase or without an original sales receipt will be processed to merchandise credit.

  • Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.

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IMPORTANT - PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Best Home is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

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Special Orders

Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling us. Special order product that is not custom made can be returned to the store.

Custom Orders

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Custom order countertops, cabinets, etc. are non-refundable once tendered. Damaged or defective product can be exchanged. Call us at 587 882 4437 (within Canada) for assistance.

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Damaged Shipments

DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Best Home will charge all applicable shipping fees as part of the return.

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